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Here are the FAQs about Quadpay during use:
Q: What is QuadPay?
A: QuadPay’s payment platform gives shoppers the choice to pay for their purchases via 4 simple, LOW interest-fee installments. QuadPay is a platform built for shoppers, that empowers them to buy now, pay over time, and avoid interest repayments.
Q: What is the benefit of using QuadPay?
A: QuadPay’s payment platform gives customers the choice to pay for their purchases via 4 simple. By using QuadPay, you will only be paying 25% of your order on day one, with LOW interest.
Q: How To use QuadPay?
A: You can sign up during the checkout process - just choose QuadPay as the payment method. Once you provide the needed information, you will know if you are approved instantly.
Q: Are there any fees to use Quadpay Checkout?
A: Quadpay offers LOW-interest installment payment plans. The Calculation method is:
Interest-fee = Order amount x 4%+0.3
And pay in 4 installments:
Order day +Second week +Fourth week+ Sixth Week
For example: If your order is $49.7，you will pay for every installment :
The fee is an auto deduction and you will receive a message or email notification at the same time. And there will be late fees if it is overdue.
To be compliant with all states, quadpay have updated their policy on late fees. Because of this, if your order is late, you may incur an initial late fee of $5, $7, or $10 depending on your state of residence. Check the details here: late fees.
Q: Can I pay the balance of my installments early?
A: YES. Just log into QuadPay's Customer Portal and choose the order you wish to pay early.
Q: Does QuadPay approve every order?
A: Quadpay does not approve every order. Their automated system takes into account various factors to determine whether you are approved and what spending limit we can provide you with. Quadpay App will show you your limit.
Quadpay will charge you 25% of your purchase amount at the time of the transaction. If you don't have this available your order will not be approved.
If you are a repeat purchaser and have made all your repayments in time, there is a good chance you will receive a higher limit than somebody who is a new customer.
If you have multiple orders that are not fully paid off with Quadpay it can help to pay off orders in advance. This can sometimes increase the amount you can spend.
Quadpay also looks at the total value of your order and can deny transactions if they exceed certain limits. Sometimes reducing the value of your order can help.
Q: How to Start a Return, Refund or Exchange?
A: Please contact our service workers firstly if you want to cancel the order. As soon as we process and notifies Quadpay of the return, their customers are automatically refunded that amount and QuadPay cancels any applicable future payments.
In the case of a total refund, as soon as Quadpay is notified of the return, you are refunded the amount you've paid to-date and QuadPay cancels all future payments.
Remember, if you have only made one installment payment, Quadpay can only refund what you have paid, not the entire amount of the original purchase. Check the details here: how to return refunds and partial refunds work?
Q: Why my order did not go through, but it appears my card was charged?
A: When an attempt at purchase is made you will see that pending charge sit there. If the purchase is successful, the charge will go through after 1 business day. If the purchase is not successful and you did not receive order confirmation, then the charge will be removed from the account after 1 business day.
For any other questions, like issues with your account, or general inquiries about QuadPay, you can contact us or visit Quadpay Help page to learn more. Also, you can submit a request by clicking here: Contact Quadpay.
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